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TERMS

Terms and Conditions

These Terms and Conditions are provided to ensure that your Mission (journey) is as comfortable, hassle free and as safe as possible. When requesting a booking with us, your attention is drawn to these T&Cs in your booking confirmation email. By booking and receiving email confirmation of your booking, you are agreeing to our Terms & Conditions.

 

General

  1. It is a condition of any booking that you have read, understood and accepted all of our Terms and Conditions. These terms are binding to both parties. This means between Mr J P Caswell of Rocket Jonny's Minibus Hire and its drivers referred to also as your 'Rocket Jonny Captain' and the lead passenger referred to also as 'Crew Leader' or the person making or named as lead passenger on the booking.

  2. Please request clarification if you are unclear of any of our terms before your booking.

  3. We can not be held responsible for circumstances beyond our control. This means that there is no absolute guarantee made on booking, that you will be collected or arrive at your destination at your requested time. However, be assured that we will be doing our very best to ensure that you are. Unfortunately, unexpected or unforeseen difficulties may occur such as significant traffic delays, road accidents, incidents or unplanned closures, driver illness or vehicle breakdown etc. These are outlined below in section: 'Unexpected events impacting your Mission'

  4. We agree to provide a vehicle and driver to transport the booked number of passengers

  5. No refund will be given if the actual numbers of passengers fall below the number booked. Please note that our largest vehicle seats 16 people only with no standing possible.

  6. All passengers must arrive at departure and return points 10-15 minutes PRIOR to the agreed departure time. Only if possible, the driver will wait 15 minutes at most for missing members of your group. Your driver will leave without you or members of your party. In which case, the Crew Leader or Lead Passenger will be informed to provide information and if relevant, supervision for members of your group not available to return at the agreed time  

  7. Pets can be carried on board by prior agreement. Prior agreement is not required for guide or hearing dogs or autism dogs.

  8. Food or alcohol: Food is permitted onboard. Please respect our vehicle interior and seats with rubbish, spillages and messy fingers. A refuse bag and wet wipes are available onboard. Passengers use the wet wipes at their own risk. If relevant, please use alcohol responsibly. The exclusion to this is use of alcohol on the way to sporting events. Again, please respect the driver and the vehicle interior.

  9. Please note that your Rocket Jonny Captain (driver) will not carry crew members (passengers) unfit to travel. This means that these crew members (passengers) will be refused boarding. This can be difficult to accept particularly late at night. Your Rocket Jonny Captain will inform the Crew Leader or Lead Passenger of this decision. It is the Crew Leader or Lead Passenger's responsibility to provide adequate supervision and travel arrangements for these crew members especially if deemed vulnerable for whatever reason.

  10. Smoking and the use of banned or dangerous substances on vehicles is illegal & strictly prohibited at all times without exception.

  11. As noted elsewhere, Rocket Jonny Captains (drivers) are trained to complete a risk assessment in relation to their safety, the safety of other Crew Members (passengers) and third parties and other road users before and during the journey. Rocket Jonny Captains (drivers) have discretion to refuse passage to any passenger(s) prior to commencement, or at any time during the journey.

  12. If any Rocket Jonny Captain (driver) feels any passenger has, or is likely to distract them or may interfere with the driving and safety of the vehicle, its passengers or third parties or other road users, they may refuse passage by any or all reasonable means at any time.

  13. In the case of a breakdown or an emergency, please cooperate fully with the driver. Please refer to unexpected events below.

 

Deposits & Payment Terms

  1. Please note that your quote includes the locations requested. Please do indicate if you would like more pick-ups or drop-offs or require a trailer, as this may affect your quote.

  2. Note that any pick-up location or drop off within a Clean Air Zone will incur additional charge to the quote given.

  3. Also, outbound or return trips in the early hours may increase your quote slightly and/or require security deposit of £80. 

  4. Otherwise, no deposit is required to make a booking.

  5. To pay, we welcome cash and debit card payments. Alternatively, you can make payment by BACS at any time before lift-off to: Sort: 30-95-55. Account: 17 63 40 60. Name: J P Caswell.

  6. Please note that credit cards payments incur a fee of 2.1%.

  7. Please request a receipt if required from your Rocket Jonny Captain (driver).

  8. If you have a paid a security deposit, then relevant to use of alcohol or not, in the unlikely event that your allocated vehicle is soiled, left messy or damaged in any way by any crew member (passenger), then your security deposit is not returned. This is because your allocated vehicle has to be withdrawn from service if not fit to serve the Mission that follow yours. Your Rocket Jonny Captain will inform the Crew Leader or Lead Passenger of this decision. This can be difficult to accept.

  9. Otherwise, should there be any soiling or damage to the vehicle caused by any passenger, the Crew Leader or Lead Passenger will be held responsible for the fine to cover the costs of resolving the issue. This is £80. This includes professional cleaning and any loss we suffer, due to your minibus being out of service for the next Mission (booking) that follows yours.

  10. Similarly, we consider it reasonable to impose this amount (£80) as a fine if the driver has reason to believe that any passenger has used containers for urination and/or observes such an item or other items being thrown from the vehicle. Please note signs that state that recoding devices face internally and out from all vehicles.

Unexpected events impacting your Mission

  1. Unexpected events include: significant traffic delays, road accidents, road incidents or unplanned closures, passenger illness, unacceptable passenger behaviour, driver illness, vehicle breakdown etc. This is not an exhaustive list and other events may occur before, or on your day of travel. 

  2. Unexpected events can be very difficult to accept. This is especially so when they cause you to face significant delays, disruption or cancellation of your transport. This will probably have a knock-on effect to your plans which might include missing your flight or sailing or special event.

  3. Consequently, we encourage you to ensure that you have adequate travel insurance and a possible ‘back up’ plan that is workable given your location and time of day despite these events being unlikely.

  4. Please consider at the time of booking what 'back up' plan is possible for you given your location, time of travel, numbers in your party and your financial and/or personal resources.

  5. No further liability whatsoever will be accepted by Mr J P Caswell or individuals employed directly or indirectly to provide you with a 'back up' plan, or for the impact of unexpected events, including missing your flight or sailing or special event.

Before your day of travel 

  1. Should we encounter an unexpected issue, then, your Rocket Jonny Captain (driver) or the Rocket Jonny office will contact you as soon as possible and advise you of the situation.

  2. Then, if we are unable to fulfil or complete your Mission (booking) for any reason, we will notify you as soon as possible by phone or email. In this circumstance, no payment is due.

  3. No further liability whatsoever will be accepted by Mr J P Caswell or individuals employed directly or indirectly.

On your day of travel

  1. Significant traffic delays, road accidents, road incidents or unplanned closures: Should your Mission (journey) come across any issues on the road, then this may cause significant delays. Your Rocket Jonny Captain (driver) will inform the Crew Leader or Lead Passenger and the Rocket Jonny office. In this circumstance, no refund will be offered. No further liability whatsoever will be accepted by Mr J P Caswell or individuals employed directly or indirectly.

  2. Passenger illness: Should any passenger become unwell physically or due to their mental health to impair their safe travel, then Rocket Jonny Captain's (drivers) are first aid trained. They are trained also to complete a risk assessment. This is to determine what support the passenger requires (if any) and whether the Mission (booking) should proceed. Should a Rocket Jonny Captain (driver) decide not to proceed due to passenger illness, then they will inform the Crew Leader or Lead Passenger (and others if they are the ill passenger) and the Rocket Jonny office. In this circumstance, no refund will be offered. If emergency services are required, then all passengers will be requested to cooperate with their Rocket Jonny Captain (driver). No further liability whatsoever will be accepted by Mr J P Caswell or individuals employed directly or indirectly.

  3. Unacceptable passenger behaviour: Should any Rocket Jonny Captain (driver) become concerned about the behaviour of any passenger, then they are trained to complete a risk assessment. This is to determine whether they should proceed or continue with your Mission (booking). Should a Rocket Jonny Captain (driver) decide not to proceed, then they will inform the Crew Leader or Lead Passenger and the Rocket Jonny office. In this circumstance, no refund will be offered. All passengers will be requested to exit the vehicle and re-arrange alternative transport. No further liability whatsoever will be accepted by Mr J P Caswell or individuals employed directly or indirectly.

  4. Driver illness: Should any Rocket Jonny Captain (driver) become unwell enough to impair their safe driving, then your Rocket Jonny Captain (driver) may decide not to proceed with your Mission (driver). They will inform the Crew Leader or Lead Passenger and the Rocket Jonny office. In this circumstance, no refund will be offered. All passengers will be requested to exit the vehicle and re-arrange alternative transport. If emergency services are required, then all passengers will be requested to cooperate with emergency services and instructions received by telephone from The Rocket Jonny office. No further liability whatsoever will be accepted by Mr J P Caswell or individuals employed directly or indirectly.

  5. Vehicle breakdown: Should your vehicle breakdown, then Rocket Jonny Captain's (drivers) are trained to bring your vehicle to a stop safely. This is to determine what issues has arisen (if any) and whether the Mission (booking) should proceed. Should a Rocket Jonny Captain (driver) decide not to proceed, then they will inform the Crew Leader or Lead Passenger and the Rocket Jonny office. In this circumstance, no refund will be offered. All passengers are expected to cooperate fully with their Rocket Jonny Captain (driver). This may involve instructions to exit the vehicle on a motorway and to position yourselves behind the safety barrier. We have breakdown cover which includes onward travel for 17 passengers. This may require several hours waiting outside. Therefore bring suitable clothing for young or vulnerable passengers in your crew. However, if a replacement breakdown vehicle this is unavailable for whatever reason, then it is the responsibility of the Crew Leader or Lead Passenger to provide your alternative travel arrangements. If emergency services are required, then all passengers will be requested to cooperate with their Rocket Jonny Captain (driver). No further liability whatsoever will be accepted by Mr J P Caswell or individuals employed directly or indirectly.

 

Cancellation Procedure & Terms

  1. Any cancellation must be made by email, text or by phone.

  2. If you cancel your booking within 3 days of your booking you will be liable for full payment still.

  3. This means that you as the person that booked will receive an invoice for the full amount due. Failure to pay will be pursued through small claims court.

  4. However, if we are able to re-sell your booking, then you will be liable for only 50% of the full amount of your booking.

  5. If the person that booked failed to cancel the booking and the lead passenger (or someone in their place) does not present themselves at the agreed departure location, date and time, then this is held to be a ‘no show’.

  6. In the event of a ‘no show’ then, the person that booked will receive an invoice for the full amount due. Failure to pay will be pursued through small claims court.

  7. We can cancel your booking at any time, particularly if unforeseen circumstances arise.

 

Seatbelts

  1. The Law states that all passengers, without exception, must wear their seatbelt where fitted unless there is a valid medical condition which prevents this.

  2. No further liability whatsoever will be accepted by Mr J P Caswell or individuals employed directly or indirectly for passengers who refuse to wear their seatbelt.

  3. All baby and children's seats including booster seats are the responsibility of the parent/guardian and must be fitted by that person, although the driver will assist you in this.

  4. If the driver fits a baby or child seat provided by us, then parents/carers are asked to double check that it is secure before the journey commences.

 

Travel Insurance

  1. Please ensure that your Travel Insurance covers you in the unlikely event (as items above) that we fail to get you to the airport or seaport on time for your departure. 

  2. You should read your Travel Insurance documents carefully (the small print) if it is not clear you should contact your Travel Insurance company and ask them if you are covered.

 

Flight Departures – Travel Times

  1. You should ensure that you allow plenty of travelling time to arrive at your airport at your allocated time normally 2 hours (short haul) 4 hours (long haul) before flight departure time.

  2. Please remember there are often lengthy traffic delays and since flexible working is the norm, rush hours can be extended. We are happy to discuss your collection time with you.

  3. If you wish to leave baby or child seats with us until your return, please advise us before hand & please remember to label them with your Surname the Date, Arrival Time & Flight Number of your return flight.

 

Flight Arrivals

  1. When requesting your collection time please remember that it will take you at least 30 to 60 minutes sometimes more to clear baggage collection and customs.

  2. Please ensure you remember to turn on your mobile phone (the contact number we request) as your Rocket Jonny Captain (driver) may be trying to contact you.

  3. Please remember to text or phone your driver after you have COLLECTED your luggage and your driver will instruct you to exit the terminal building to your pick-up point.

 

Flight Delays on Arrivals

  1. It is the passenger’s responsibility to contact us as soon as they become aware of any delay & keep us advised of the situation. Text message is acceptable.

  2. Please remember that Rocket Jonny Captains (drivers) will refer to a live flight arrivals application on their mobile devices and therefore will be aware of your departure time and/or arrival time.

  3. In the unusual circumstance that your flight is delayed, we will do our best to reschedule your collection time accordingly without further inconvenience to you.

  4. However if it is not possible to do that, we will advise you ASAP at what time we are able to collect you and you will have to wait for us or make other arrangements.

  5. If you do make other arrangements, then no refund is offered and we are not liable for the costs of other arrangements made by you.

  6. Neither are we responsible to make other arrangements for you.

  7. Should you decide not to wait in any event, and make your own way home, we offer no compensation, whatever the circumstance.

  8. In the unusual event that we are not able to wait due to conflict with another booking of ours, we will inform you by text. Unfortunately, as we can not be held responsible for your flight delay we will be unable to refund your payment for the return journey, and you will be required to make alternative return travel arrangements.

  9. If for any reason the relevant application on our mobile devices is not functioning and you have not notified us of a delay, we will endeavour to collect you at the pre-arranged arrival time.

  10. However, if we encounter extra parking fees, waiting time or any additional costs whatsoever due to delays or otherwise, the driver will hand you a receipt for these costs and payment in full will be your responsibility and required before the driver departs on your return journey. Again you should reclaim these costs from your Travel Insurance.

 

Hen & Stag Travel and trips involving alcohol

  1. The person who placed the booking or Crew Leader or Lead Passenger with us should act responsibly and manage the conduct of individuals in your group. However, your Rocket Jonny Captain (driver) is responsible for the safety of the vehicle and passengers on board, so please cooperate.

  2. We will not tolerate violence, verbal abuse or any action that may distract your Rocket Jonny Captain (driver) resulting in the driver’s attention being distracted or that which may interfere with the driving and safety of the vehicle, its passengers or third parties.

  3. Whilst we appreciate that alcohol is likely to have been consumed at these types of events, our drivers are fair and reasonable. We certainly have no wish to spoil your day, but we ask you to cooperate with your Rocket Jonny Captain's (driver’s) requests.

  4. Should there be any soiling of the vehicle caused by any passenger, as outlined elsewhere, the person who booked will be held responsible for the cost (£80) of professional cleaning and any loss we suffer, due to the minibus being out of service for the next booking that follow yours.

  5. If your group intends to bring novelty items, balloons, posters etc please discuss this with us before hand. At no time must your Rocket Jonny Captain's (driver’s) view be obstructed.

 

Requesting the driver to stop

  1. If you wish your Rocket Jonny Captain (driver) to stop the vehicle for other personal reasons, please inform the driver as soon as you become aware of your requirement to stop.

  2. Please do not ask the driver to pull over on to the hard shoulder or other areas that are not designated for the purpose.

  3. As noted above, the use of containers or bottles is not allowed on the minibus. Please respect this.

 

Luggage

  1. If you have luggage please tell us about it at the time of booking.

  2. If your minibus is full with 16 passengers, there may not be room in the vehicle for all your luggage. You may have to wait while your Rocket Jonny Captain (driver) returns to base to collect a luggage trailer (if available) this will increase your overall cost & delay you.

  3. Please do not ask your Rocket Jonny Captain (driver) to place baggage in the aisle, it is illegal to block walkways & emergency exits on public service vehicles.

  4. Baggage described as small weekend bags or small holdalls is generally considered to be 35 litre baggage (the same criteria as for flight hand luggage).

  5. We can not be held responsible for any luggage placed within the minibus or in the trailer. Your items are placed on the vehicle at your own risk.

  6. If you wish to use our baggage trailer, please request at the time of booking. The dimensions are of a typical 750kg box trailer (Interior Length 2050mm; Interior Width 1220; Interior Height 1220mm)

 

Loss of & or Damage to Personal Belongings:

  1. We accept no responsibility whatsoever for loss or damage to personal belongings while in transit or otherwise. In any event loss, damage or other, it is the responsibility of the passenger to seek any compensation from their travel or home insurance cover.

 

Data Protection Act 1984

  1. It is our duty to inform you, that any information provided to Rocket Jonny may be held in our database.

  2. Any information provided is for use only by Rocket Jonny and will not be provided to any other person, persons or third parties.

© 2020 Rocket Jonny ®

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